Shipping & Returns

Eligible Return Cases

• Product has a manufacturing defect (damaged, broken, technical issues, etc.)
• Product was damaged or scratched during delivery
• Product is expired or near expiry
• Incorrect product sent by VienMart (wrong item, shade, or type)
• Product is unused, with original packaging and labels intact

Non-Returnable Cases

• Gift products or promotional items on special discount
• Products returned after the 30-day period
• Products with broken seals or removed labels
• Products that have been used or tested more than once
• Packaging damaged due to customer mishandling
• Products not purchased from VienMart

Return Instructions

• VienMart accepts returns within 30 days from the date of purchase or delivery
• Customers must notify VienMart staff with a reason for return and accurate contact information for processing
• If the product came with a gift, the gift must also be returned
• VienMart encourages customers in HCMC to visit a showroom for faster processing
• For other provinces, customers can send items via post and contact VienMart with tracking info for prompt processing

Refund & Handling

a. In-Store Returns:

• Cash payments: refunded in cash
• Bank card payments: refunded by transfer within 3–5 business days
• VNPay payments: refunded via VNPay (3–8 days for domestic cards, 15–90 days for Visa)

b. Home Pickup Returns:

• Paid on delivery: refunded by transfer after item is received
• Online payments: refunded to the original payment account
• Orders paid with gift cards will be re-issued with a new code for future use